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Frequently asked questions

Ordering and delivery

When will my order arrive?

Orders placed Monday to Friday by 1 p.m. ship the same day, and Swiss Post usually delivers in 1–2 working days. Weekend orders ship on Monday, and nothing ships on public holidays.

Can I send baklava to a different address?

Yes. At checkout, tick the gift option and enter the recipient's address. The invoice comes to you, and no prices go in the parcel.

How much is delivery?

Nothing. Delivery to Switzerland and Liechtenstein is free on every order, with no minimum order value.

How can I pay?

By credit or debit card, TWINT, Apple Pay, Google Pay, Amazon Pay or Klarna. The payment is encrypted and handled by our payment provider Stripe. The amount is charged when you place the order; with Klarna, you pay according to the option you choose with Klarna. We never see or store your card details.

What if something is wrong?

Please email us at info@swissbaklava.ch within 24 hours of delivery and attach a photo. We review every case.

Do you deliver to Liechtenstein?

Yes, we deliver across Switzerland and to Liechtenstein, also free of charge.

How long does the baklava stay fresh?

In its unopened vacuum pack, it keeps in the fridge for up to 6 weeks. Once opened, keep it in the fridge and eat it within 2 weeks.

All about baklava

Is baklava vegetarian?

Yes, our baklava contains no meat products. All varieties may, however, contain wheat (gluten), milk (butter), egg, walnut and pistachio.

Does baklava contain alcohol?

No. The syrup is made from sugar, water and a little lemon.

Is your baklava halal?

Yes, our baklava is halal.

How long does baklava keep?

Up to 6 weeks in the fridge in its unopened vacuum pack. Once opened, keep it in the fridge and eat it within 2 weeks.

Should baklava be kept in the fridge?

Yes, we recommend the fridge, both before and after opening. For the best taste, take it out 15 to 30 minutes before serving.

What is the most popular type of baklava?

Pistachio baklava (Fıstıklı Baklava) is the undisputed classic. The Antep pistachio gives it its delicate aroma and typical green colour.

What is the difference between Midye Fıstıklı and Fıstıklı Baklava?

Fıstıklı Baklava is baked in layers on a tray, filled with pistachio and cut into diamonds. Midye Fıstıklı is shaped by hand into individual open shells, which makes it crisper, and in our bakery it is always filled with Antep pistachio.