Terms and conditions
These terms apply to all orders placed through the online shop of Zerdawa GmbH.
Scope
By ordering you accept these terms. Any other terms apply only if we have expressly agreed to them in writing.
Prices
All prices are in Swiss francs (CHF) and include 2.6% VAT. Delivery throughout Switzerland and to Liechtenstein is free of charge, with no minimum order value.
Conclusion of contract
The contract is concluded with our order confirmation. We may decline orders without giving reasons.
Payment
You pay when you order, by credit or debit card, TWINT, Apple Pay, Google Pay, Amazon Pay or Klarna. Which methods you see depends on your device and the order amount. With card, TWINT, Apple Pay, Google Pay and Amazon Pay, the amount is charged when the order is placed. With Klarna, you pay Klarna directly according to the option you choose there, and Klarna's terms also apply. Goods remain our property until paid in full.
Delivery
We deliver throughout Switzerland and to Liechtenstein. Orders received Monday to Friday by 1 p.m. are dispatched the same day, later orders on the next working day. Orders placed on Friday afternoon or at the weekend are dispatched on Monday. There is no dispatch on public holidays; orders are then shipped on the next working day. Delivery usually takes 1 to 2 working days.
Right of withdrawal
Baklava is a fresh food product, so there is no right of withdrawal or return, for example if the taste is not to your liking. Please report any complaint by email to info@swissbaklava.ch within 24 hours of receiving the parcel, with a photo of the goods.
Defects and liability
If a product has a defect originating in production, we will examine your complaint and decide on a solution case by case at our discretion, such as a replacement or a credit. We accept no liability for damage that occurs in transit while the parcel is with the carrier.
Applicable law
Swiss law applies. Place of jurisdiction is the operator’s registered office where legally permissible.